Refund policy

Refund requests

Paddle is our reseller and merchant of record, so refunds for the Moyai plan go through Paddle under its buyer terms. You can ask for a refund within 14 days of a payment, for the first payment and for a renewal alike. The money goes back to the payment method you used, and the plan ends when the refund is made.

How to ask

• Use the link in your Paddle receipt, or
• email support@moyaics2.com from the address of your FACEIT account or the one on your receipt.

Refunds usually reach you within 5 to 10 business days, depending on your bank.

Cancelling

You can cancel any time from your Paddle receipt or by email. Cancelling stops the next renewal, and the plan keeps running until the end of the period you paid for. After the first 14 days of a payment we do not refund a period that has already started. If the service was down for a long time and we could not fix it, write to us and we will look for a fair solution.

Free features

Watching demos is free, so there is nothing to refund there. The terms explain what the paid plan covers and the pricing page shows the current price.

Your rights stay

This policy comes on top of the rights the law gives you. Consumers in the EU keep their statutory right of withdrawal and their warranty rights, and nothing here limits them.

Last updated: 5 October 2026